Welcome to Drape Joy’s FAQ section! We’ve compiled answers to the most common questions about our premium apparel, shipping policies, returns, and more. If you don’t find what you’re looking for, our customer service team is always happy to help at [email protected].

Product Questions

What types of clothing does Drape Joy specialize in?
We specialize in premium, performance-driven apparel including Long Sleeve Tops, Pants, Polos & Button-Downs, Short Sleeve Tees, and Shorts. Our collections focus on versatile, seasonless essentials that combine style with functionality.
Are your products suitable for active lifestyles?
Absolutely! Many of our pieces like the Current Tech Tees and Ponto Performance collection are designed with moisture-wicking technology and performance fabrics, making them perfect for active individuals who don’t want to compromise on style.
What makes Drape Joy’s clothing different from other brands?
We combine premium quality with accessible pricing, offering thoughtfully designed apparel that transitions seamlessly from casual to polished looks. Our attention to detail in both design and shipping reflects our commitment to your complete shopping experience.

Shipping & Delivery

Where does Drape Joy ship to?
We ship worldwide from our headquarters in Yakima, Washington, excluding some remote areas in Asia and other locations. During checkout, our system will automatically confirm if we can deliver to your address.
What are my shipping options?
We offer two convenient shipping methods:
1. Standard Shipping ($12.95): Via DHL or FedEx, arriving within 10-15 business days after shipping (1-2 day processing).
2. Free Shipping: For orders over $50 via EMS, arriving within 15-25 business days after shipping.
How long does order processing take?
All orders are processed within 1-2 business days before shipping. You’ll receive a confirmation email with tracking information once your order ships.
Can I track my order?
Yes! We provide complete order tracking from our warehouse to your doorstep. You’ll receive tracking information via email once your order ships.

Returns & Exchanges

What is your return policy?
We offer hassle-free returns within 15 days of receiving your order. Items must be unworn, unwashed, and in their original condition with tags attached. Please contact our customer service at [email protected] to initiate a return.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.
How long does it take to process a refund?
Once we receive your returned items, we’ll process your refund within 5-7 business days. Refunds will be issued to your original payment method.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for secure, convenient checkout.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders more easily and saves your information for faster future purchases.

Customer Service

How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
What are your customer service hours?
Our team is available Monday through Friday, 9am to 5pm Pacific Time, excluding major US holidays.
Where is Drape Joy located?
Our headquarters and warehouse are located at:
4399 Melrose Street, Yakima, US 98908

Still have questions? We’re here to help! Reach out to our customer service team at [email protected] for personalized assistance.

Ready to upgrade your wardrobe with premium, affordable essentials? Start shopping now and experience the Drape Joy difference!